Sending Email Support:
If you are receiving error messages similar to: "relay access denied" or simply being denied when trying to send an email, your email program is most likely not performing Outgoing Authetication or SMTP Authentication. Most email programs will do this by default, however the two most commonly used email programs: Microsoft Outlook, and Outlook Express do not. If you are using either of those as well either Apple Mail for Macs or Eudora 5.1/5.2 please refer to the instructions below. If that doesn't help you can always try the Web Based Email click Here.
- Outlook Express/Outlook 2000: In Outlook Express click on Tools - Accounts - Mail tab - Properties - and the Servers tab. Just above the bottom is a check box that says: "My server requires authentication" put a check there and then click apply and ok.
- Outlook 2002/2003: In Outlook click Tools - Email Accounts - View or Change Existing Accounts - Change - More Settings (near the bottom-right) - Outgoing Server - Put a check next to: "My outgoing server (SMTP) requires authentication" then click ok - next and finish.
- Outlook 2007: Click on Tools - Account Settings - Email tab - Change (near the top) - More Settings (near the bottom-right) - Outgoing Server - Put a check next to: "My outgoing server (SMTP) requires authentication" then click ok - next and finish.
- Apple Mail: Click on Mail - Preferences - Accounts - Server Settings - and change Authentication to Password - then enter your username and password - Click ok/close and/or Save Settings.
- Eudora (5.1 or 5.2 only): Click Tools - Options - Sending Mail - put a check next to Allow Authentication - click ok.
- Please Note: If you are using any other version of Eudora than 5.1 or 5.2 (click Help and About Eudora to find out) then you'll need to change to an email program that does perform outgoing authentication. We recommend Thunderbird.